{"id":113,"date":"2022-01-25T21:36:48","date_gmt":"2022-01-25T21:36:48","guid":{"rendered":"https:\/\/promoters.pitpay.com\/?post_type=faqs&#038;p=113"},"modified":"2022-04-14T18:32:59","modified_gmt":"2022-04-14T18:32:59","slug":"issuing-a-refund","status":"publish","type":"faqs","link":"https:\/\/promoters.pitpay.com\/?faqs=issuing-a-refund","title":{"rendered":"Issuing a Refund"},"content":{"rendered":"\n<p>Pit Pay Inc.\u2019s Refund and Exchange Policy is YOUR policy. This is presented to Participants in the App FAQs, on every transaction receipt, and is published at <a href=\"https:\/\/www.pitpay.com\/refunds\/\" target=\"_blank\" rel=\"noreferrer noopener\">pitpay.com\/refunds<\/a>, <a href=\"https:\/\/www.kartpass.com\/refunds\/\">kartpass.com\/refunds<\/a> and <a href=\"https:\/\/www.tickethoss.com\/refunds\/\">tickethoss.com\/refunds<\/a>. <\/p>\n\n\n\n<figure class=\"wp-block-embed is-type-video is-provider-vimeo wp-block-embed-vimeo wp-embed-aspect-16-9 wp-has-aspect-ratio\"><div class=\"wp-block-embed__wrapper\">\n<iframe loading=\"lazy\" src=\"https:\/\/player.vimeo.com\/video\/469010982?dnt=1&amp;app_id=122963\" width=\"500\" height=\"281\" frameborder=\"0\" allow=\"autoplay; fullscreen; picture-in-picture; clipboard-write\"><\/iframe>\n<\/div><\/figure>\n\n\n\n<p>In the event that refunding a Participant\/Ticket Holder is necessary, you can easily issue a refund in the Dashboard.<\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>In the Dashboard menu, tap \u201cTransactions.\u201d<\/li><li>Find your event in the list, then tap the orange arrow to view the transactions.<\/li><li>The Transactions List shows all of the transactions for that event.<\/li><li>To find a specific Customer&#8217;s transaction, you can use the search bar at the top of the screen or just scroll down to find their name.<\/li><li>View the Transaction Details by tapping the orange arrow to the right of the Customer&#8217;s name.<\/li><li>In the Transaction Information box, select the pass or passes you want to refund, then tap the white bar labeled \u201cRefund.\u201d<\/li><li>Tap \u201cOK\u201d in the pop-up window to confirm the refund.<\/li><li>A green bar at the top of your screen will indicate that the refund was successful.<\/li><li>The Transaction Details will show that the pass was refunded.<\/li><\/ul>\n\n\n\n<p>If you need to refund the entire event, please reach out to us and we can easily do that for you!<\/p>\n\n\n\n<p><strong>*It\u2019s important to note that only the Pass\/Ticket Prices are refundable, NOT the Pit Pay Inc. Transaction Fees.*<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"when-you-can-issue-refunds\">When You Can Issue Refunds<\/h2>\n\n\n\n<p>The Payout timing determines your ability to issue refunds.<\/p>\n\n\n\n<p>When you use the Dashboard to issue a refund BEFORE that Event\u2019s Payout is initiated, the refund will be taken out of your Total Payout Amount.<\/p>\n\n\n\n<p>You CANNOT issue a refund via the Dashboard AFTER that Event\u2019s Payout is initiated because your account balance will be zero. Please contact Support for help with delayed refunds.<\/p>\n","protected":false},"parent":0,"menu_order":10,"template":"","faq-category":[4],"class_list":["post-113","faqs","type-faqs","status-publish","hentry","faq-category-dashboard-functions"],"_links":{"self":[{"href":"https:\/\/promoters.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs\/113","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/promoters.pitpay.com\/index.php?rest_route=\/wp\/v2\/faqs"}],"about":[{"href":"https:\/\/promoters.pitpay.com\/index.php?rest_route=\/wp\/v2\/types\/faqs"}],"wp:attachment":[{"href":"https:\/\/promoters.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=113"}],"wp:term":[{"taxonomy":"faq-category","embeddable":true,"href":"https:\/\/promoters.pitpay.com\/index.php?rest_route=%2Fwp%2Fv2%2Ffaq-category&post=113"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}