The Transactions tab is most helpful for:

• Promoters and Staff to see ALL purchases for an entire event in one spot
• Promoters and Staff to see Team Owner purchases showing each Pass purchased
• Promoters who need to issue a refund or credit
  • Check out more on “Issuing a Refund” or “Issuing a Credit”

Viewing Transaction Details

• In the Dashboard menu, tap “Transactions” to open the Transactions Tab
• Find your event in the list, then tap the orange arrow to view the transactions
• The Transactions List shows all of the transactions for that event
• To find a specific Customer’s transaction, you can use the search bar at the top of the screen or just scroll down to find their name
• View the Transaction Details by tapping the orange arrow to the right of the Customer’s name
• In the Transaction Details, you will see all of the passes/tickets purchased as part of the transaction
• For team/group purchases, you will see the names of each individual team member and the passes purchased for them
• Promoters, not Staff Members, will see the refund and credit bars
  • Check out more on “Issuing a Refund” or “Issuing a Credit”
• The Transaction Details will show if a pass has already been refunded or credited.

Viewing, Printing or Sharing the Transaction Report

The Transactions tab in the Dashboard menu covers all payments made for your event, and the Transaction Report shows the payout amount.

There are two types of files you can download: a PDF report and a CSV file.

The PDF report contains the Purchaser’s Name; the Purchase Amount; any Discounts and the Promo Codes used; the Refund Amount if a Refund was issued; the Participant/Ticket Holder Names, the passes/tickets purchased and the prices; the total number of transactions; the total number of participants/ticket holders; and the total sales for the event.

The PDF report is best used for printing and sharing the Transaction Report and for Event Reporting.

The CSV report contains the Participant’s/Ticket Holder’s Name; the Purchaser’s Name; the Pass/Ticket Name and Type; the Promo Codes used; if a Refund or Credit was issued; the Pass/Ticket Price; the Transaction Fee; and if the purchase was made using an International Payment Method.

The CSV report is best used for exporting to a program like Excel to sort data for any required accounting reports.

Remember, the Transaction Report is a LIVE list that is constantly updated when passes are purchased while passes are still on sale.

On a Mobile Device:

• In the Dashboard Menu, you’ll see Transactions. Tap to open the Transactions tab.
• Find your event in the list and tap the Event to open the Transactions list.
• Scroll down to the bottom of the Participant List and tap the orange bar labeled “Print List.”
• Apple Devices:
  • If you’re using an Apple device, tap “Download” on the pop-up screen to download the Transaction Report.
  • Then, tap the blue arrow at the top right of your screen to open the download window.
  • Tap the bar containing the file image to open the PDF Transaction Report.
  • Tap the Share button in the center of the bottom of your screen to easily share the PDF report of the Transaction Report via text or email.
• Android Devices:
  • If you’re using an Android device, you’ll see the pop-up screen asking if you want to download the PDF. Tap “Download” to download the PDF file.
  • Tap the three dots at the top right of your screen to access the menu.
  • Tap “Send file” at the top of your screen to easily share the PDF report of the Transaction Report via text or email.

On a Computer:

• Just like on your mobile device, you’ll see the Transactions tab in the menu. Click to open the Transactions tab.
• Select your Event in the List. 
• Click “Export List” at the top of your Transactions screen to download a CSV report.
• Click “Print List” at the top of your Transactions screen to download a PDF report that’s easy to print or share.