Pit Pay Inc.’s Refund and Exchange Policy is YOUR policy. This is presented to Participants in the App FAQs, on every transaction receipt, and is published at pitpay.com/refunds, kartpass.com/refunds and tickethoss.com/refunds.

In the event that refunding a Participant/Ticket Holder is necessary, you can easily issue a refund in the Dashboard.

• In the Dashboard menu, tap “Transactions.”
• Find your event in the list, then tap the orange arrow to view the transactions.
• The Transactions List shows all of the transactions for that event.
• To find a specific Customer’s transaction, you can use the search bar at the top of the screen or just scroll down to find their name.
• View the Transaction Details by tapping the orange arrow to the right of the Customer’s name.
• In the Transaction Information box, select the pass or passes you want to refund, then tap the white bar labeled “Refund.”
• Tap “OK” in the pop-up window to confirm the refund.
• A green bar at the top of your screen will indicate that the refund was successful.
• The Transaction Details will show that the pass was refunded.

If you need to refund the entire event, please reach out to us and we can easily do that for you!

*It’s important to note that only the Pass/Ticket Prices are refundable, NOT the Pit Pay Inc. Transaction Fees.*

When You Can Issue Refunds

The Payout timing determines your ability to issue refunds.

When you use the Dashboard to issue a refund BEFORE that Event’s Payout is initiated, the refund will be taken out of your Total Payout Amount.

You CANNOT issue a refund via the Dashboard AFTER that Event’s Payout is initiated because your account balance will be zero. Please contact Support for help with delayed refunds.